Check-in & Check-out Timings
Regular check-in time: 3 PM – 9 PM
Check-out time: 10 AM – 12 PM
Early check-in or late check-out is subject to preapproval and availability. Please email us in advance to request.
Unauthorized late check-out incurs an extra charge.
Services & Facilities
All properties are fully furnished with standard appliances, linens, bath, kitchen products, and utilities.
Guests have access to common facilities such as swimming pools and gyms where applicable. Some properties may offer facility access at an offsite location due to building restrictions.
Water & electricity consumption is included. Excessive usage (as per DEWA bills) will be charged separately.
Free high-speed internet, basic TV channels, and telephone service are included. Extra TV services and phone charges will be deducted from the security deposit.
An initial supply of bed linens, bath towels, toiletries, and tissues is provided but is not replenished during the stay unless ordered at an extra charge.
Cleaning Fee
A cleaning fee is collected with the rental payment and includes a standard cleaning service after check-out. Additional cleaning services are available at the following rates:
| Service Type | 1 Bedroom | 2 Bedroom | 3 Bedroom | 4 Bedroom | Penthouse / Duplex |
|---|---|---|---|---|---|
| Daily Cleaning | AED 160 | AED 265 | AED 315 | AED 450 | AED 650 |
Guests must remove all perishable food from refrigerators upon check-out.
Refundable Security Deposit
AED 2,000 for 1-3 bedroom apartments
AED 10,000 for Duplexes & Penthouses
AED 5,000 for 2-bedroom villas
AED 2,000 for 1-bedroom villas
Monthly & yearly booking deposits range from AED 5,000 – AED 8,000, depending on the stay duration and location.
Refunds are processed within one week from approval and may take up to 14 working days to reflect.
Code of Conduct & Behavior
Guests must respect neighbors and maintain reasonable noise levels.
Loud parties and music are prohibited and may result in eviction without a refund.
Visitors are allowed for a few hours but must adhere to community rules. Some communities require visitor registration.
The maximum number of overnight guests is strictly limited to the agreed occupancy.
Furniture, bedding, utensils, or other property items must not be removed from the premises.
Pets & Smoking
All properties are non-smoking and do not allow pets unless prior permission is granted.
Unauthorized smoking or pet presence will incur a cleaning fee of AED 2,000 plus any damage costs.
Payment, Tariffs & Fees
Full rental payments must be made before move-in.
Any card provider, bank, or financial institution fees are to be covered by the guest.
Dubai Tourism fees apply as per regulations and are payable by the guest.
All fees are inclusive of VAT unless stated otherwise.
Booking Cancellations & No-Show Policy
Cancellations must be made via email or phone (+97143691700 for international calls).
Cancellations within 7 days of check-in are non-refundable.
No-shows are non-refundable.
Changes to Booking Dates
Guests can request date changes via phone or email, subject to availability.
Monthly rental extensions must be confirmed 10 days before the contract end date, with payment due 48 hours before expiry.
Yearly rentals require a 2-month advance notice with a 2-month penalty for early termination.
Extensions are subject to availability and possible rate adjustments.
Property Reassignment
Guests may request a property change via email.
If approved, a reassignment fee of AED 200 applies.
Price differences must be paid, and refunds are only given if the request is made 30+ days before check-in.
Lost & Found
Guests must notify management immediately if they leave personal belongings behind.
If found, arrangements will be made for return at the guest’s expense.
Legal Activities & Subleasing
Properties are for habitation only.
Subleasing or unauthorized commercial activities will result in contract termination without a refund and may be reported to authorities.
Homely Feel Holiday Homes is not responsible for any illegal activities conducted by guests.
Lost Keys & Access Cards
| Item | Replacement Fee |
| Lost Property Key | AED 50 |
| Lost Access Card | AED 250 |
| Lost Parking Remote | AED 500 |
Additional Services
Assistance with visas, airport transfers, insurance, transportation, and city guides is available upon request for an additional fee.
Emergency Contacts
Guests should refer to the emergency numbers provided at each property entrance for fire, security, or health-related emergencies.
Liability Disclaimer
Guests agree to hold Homely Feel Holiday Homes and property owners harmless from any claims, damages, theft, or liabilities.
Guests must exercise caution around property fixtures, electricity, balconies, and sharp objects.
Parents are responsible for supervising children at all times.
The company and property owner are not liable for injuries due to negligence.
For any inquiries or further assistance, please contact us at [email protected]
